Jelly Health Privacy Policy

1. Introduction

Jelly Health Pty Ltd (ABN 56 666 005 081) (“Jelly Health”, “we”, “us”, or “our”) is committed to protecting the privacy of personal information and complying with all applicable Australian privacy laws, including:

  • the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs);
  • the Health Records and Information Privacy Act 2001 (Vic) (where applicable); and
  • any other applicable State or Territory privacy and health records legislation.

Jelly Health operates as a healthcare workforce platform, providing recruitment, credentialing, rostering, labour-hire and workforce support services to medical practitioners and healthcare organisations.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information relating to:

  • health care practitioners and healthcare professionals;
  • job applicants and contractors;
  • employees and consultants;
  • representatives of healthcare organisations and partners; and
  • users of our website.

By accessing or using our website at www.jellyhealth.com.au

(“Website”), or engaging with our workforce services, you agree to this Privacy Policy and our Website Terms of Use.

We may update this Privacy Policy from time to time. Where material changes are made, we will publish the updated policy on our Website. We encourage you to review it periodically.

2. What is Personal Information?

“Personal information” has the meaning given in the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include both personal information and sensitive information, such as health information or professional regulatory information.

3. What Personal Information Do We Collect?

The types of personal information we collect depend on your relationship with Jelly Health and may include (but are not limited to):

(a) Identity and Contact Information

  • name, date of birth;
  • residential and postal address;
  • email address and phone number;
  • emergency contact details.

(b) Professional and Credentialing Information

  • AHPRA registration details and registration status;
  • professional qualifications, CVs and employment history;
  • Medicare provider number(s) and prescriber numbers (where relevant);
  • certifications (e.g. ALS, CPD, indemnity insurance);
  • scope-of-practice information;
  • references and referee reports.

(c) Workforce Engagement Information

  • availability, rostering and shift history;
  • contractor or employment status;
  • ABN and entity details (where applicable);
  • payment, invoicing and payroll-related information;
  • performance, compliance and incident records.

(d) Regulatory and Risk Information

  • compliance declarations;
  • police checks, working with children checks or equivalent (where required by law or partners);
  • complaint or investigation information where relevant to professional suitability.

(e) Website and Technical Information

  • IP address, browser type, operating system;
  • pages visited, time spent, referring URLs;
  • cookie and analytics data.

(f) Communications

  • emails, phone calls, messages and other correspondence with us.

4. Sensitive Information

“Sensitive information” includes health information, criminal history, and professional regulatory information.

We only collect sensitive information where:

  • it is reasonably necessary for our workforce, credentialing or compliance functions;
  • it is required by law or healthcare partners; or
  • you have provided consent.

Sensitive information is used strictly for lawful and relevant purposes, including workforce placement, credential verification, risk management, and compliance with healthcare standards.

5. How We Collect Personal Information

We collect personal information through a range of means, including:

  • direct application or registration with Jelly Health;
  • interviews, onboarding and credentialing processes;
  • communications by phone, email or electronic systems;
  • referrals from healthcare organisations or partners;
  • publicly available professional registers (e.g. AHPRA);
  • use of our Website.

Where reasonable and practicable, we collect personal information directly from you. In some circumstances, we may receive information from third parties such as healthcare organisations, referees, regulatory bodies or authorised representatives.

6. Use of Personal Information

We use personal information for purposes including:

  • recruitment, credentialing and onboarding of healthcare professionals;
  • workforce placement, rostering and labour-hire services;
  • compliance with legal, regulatory and accreditation requirements;
  • verification of qualifications and professional standing;
  • payroll, invoicing and financial administration;
  • risk management, quality assurance and incident handling;
  • communication with you and with healthcare partners;
  • website administration, security and analytics;
  • internal business operations and improvement.

We do not use personal information for unrelated purposes without consent or legal authority.

7. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our operations, including:

  • healthcare organisations and partners engaging Jelly Health workforce;
  • credentialing and compliance service providers;
  • IT, cloud hosting, payroll and accounting providers;
  • professional advisers (lawyers, accountants, auditors);
  • regulators, insurers and government bodies where required by law;
  • entities involved in corporate transactions (e.g. sale or restructure).

We take reasonable steps to ensure third parties handle personal information in accordance with privacy obligations.

8. Overseas Disclosure

Some service providers may be located overseas, including Singapore and Philippines. Where overseas disclosure occurs, we take reasonable steps to ensure that recipients comply with Australian privacy standards or equivalent protections.

9. Cookies, Tracking Technologies and Online Advertising

When you browse our Website, our systems may automatically collect information about your visit, including the date and time of access, IP address, browser type, operating system, referring URLs, pages viewed, interactions with content, online forms submitted and time spent on the Website.

We use cookies, pixels, tags and similar tracking technologies (“Tracking Technologies”) to collect this information. These technologies are small data files or code snippets placed on your device or browser that help us:

  • operate and secure the Website;
  • understand how users interact with our Website;
  • measure the effectiveness of our content and campaigns;
  • improve user experience and performance; and
  • support digital marketing and social media advertising activities.

Social Media and Advertising Tracking

We may use Tracking Technologies provided by third-party platforms such as social media networks, search engines and advertising partners (for example, Meta/Facebook, LinkedIn, Google and similar providers). These technologies may:

  • track visits to our Website;
  • record interactions with our content or advertisements;
  • enable us to deliver relevant advertisements to you on third-party platforms;
  • help us measure conversion events (such as job applications or enquiry submissions); and
  • assist with audience measurement, retargeting and campaign optimisation.

These third parties may combine the information collected via Tracking Technologies on our Website with other information they hold about you, in accordance with their own privacy policies.

Purpose and Disclosure

The primary purposes of collecting information via cookies and Tracking Technologies are website functionality, security, analytics, and marketing effectiveness. We do not attempt to identify individual users from this information unless required for security, troubleshooting or legal reasons. Information collected may be disclosed to third parties where required by law or as part of our lawful business operations.

10. Managing Cookies and Tracking

You can usually configure your web browser to accept, reject or notify you when cookies or similar technologies are used. You may also be able to manage ad preferences directly through the relevant third-party platforms (such as Google or social media account settings).

Please note that disabling certain cookies or Tracking Technologies may affect the functionality of the Website.

11. Retention of Information

Personal information is retained only for as long as necessary to fulfil our legal, contractual and operational obligations, including regulatory and record-keeping requirements.

12. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us in writing. We will respond within a reasonable time unless an exception applies under the Australian Privacy Principles.

13. Marketing Communications

We may send information about Jelly Health services or related offerings. You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

14. Third-Party Websites

Our Website may link to third-party websites. This Privacy Policy applies only to Jelly Health’s Website and services, and we are not responsible for the privacy practices of third parties.

15. Complaints and Enquiries

If you have a concern or complaint regarding privacy, please contact us in writing. We will investigate and respond promptly.

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

or by phone on 1300 336 002.

16. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law or business operations. The current version will always be available on our Website.

17. Contact Details

Privacy Officer

Jelly Health Pty Ltd

Email: admin@jellyhealth.com.au