What insurance do I need for telehealth work?

To work safely in telehealth, your medical indemnity must cover the full scope of how you practice, including online and remote consultations. Your policy should specifically include: Telehealth consultations (video and telephone) Synchronous care (written requests, repeat prescriptions, secure messaging), where appropriate for your scope Clinical follow-up and documentation obligations Work undertaken through approved telehealth platforms Modern indemnity policies recognise that doctors now deliver care through various methods, and your cover should match your actual practice pattern. Your indemnity must protect you for telehealth as long as: Both you and your patient are in Australia, or You are temporarily overseas (generally up to 120 days) while treating Australian patients, or Your patient is temporarily outside Australia (usually less than 90 days) and you are practising in Australia You cannot provide telehealth where you or the patient are located in the United States or where US law applies, unless your insurer expressly covers it. If you are outside Australia while consulting, you must maintain: AHPRA registration, and Any local licensing or indemnity requirements for the country you are in.

What are the Medical Board regulations for telehealth in Australia?

The Medical Board of Australia’s guidelines for telehealth consultations outline clear expectations for safe, appropriate telehealth use. They include practical considerations such as: introducing yourself and your role to the patient checking the patient’s identity ensuring the consultation space is private and the technology is reliable documenting that telehealth was used and the type of technology used checking patients understand how to use the technology (including responding to technology failure) checking patients understand the limitations of telehealth, including alternatives and the possible need for in-person follow-up. The Board states that a real-time conversation (in-person, video, or telephone) with the patient is required.

What rates can I expect?

We negotiate strong rates on your behalf and only partner with platforms that value fair remuneration. Rates vary by provider and type of work, but all are benchmarked to ensure you’re paid properly for your time and expertise.

What kind of clinical support is available?

You’ll have access to timely support from experienced Senior Medical Advisors who are FRACGP or FACCRM qualified. You are never working alone — help is available for scope questions, complex cases and risk management.

Is Jelly Health a telehealth company?

No. We are a doctor-focused workforce and support service. We vet telehealth platforms, negotiate great rates, support your credentialling, and provide ongoing clinical backup while you work. We're always in your corner.

What type of telehealth work is available?

Depending on your scope and preferences, you may access general telehealth, medical certificates, repeat prescriptions, mental health, women’s/men’s health, and weight loss (and much more). We match you to work that suits your skills and risk profile.

What does Jelly Health do?

Jelly Health isn’t a telehealth provider — we’re your support team. We look after you with full onboarding, credentialling, and real-time practical and clinical support while you work with our carefully vetted telehealth partners. Our job is to make sure you’re placed with safe, reputable platforms and always have someone in your corner.

How many online grief counselling sessions does one generally need?

The number of sessions required varies, as each individual’s condition is unique. At Jelly Health, during your initial session your psychologist will develop a therapy plan with you, which will outline the number of sessions required. This will be reviewed and may need changing as sessions progress.

What to expect from Jelly Health Online Grief Counselling?

With Jelly Health Online Grief Counselling in Australia, you can expect compassionate and professional assistance in overcoming grief and loss challenges. We offer convenient access from anywhere with an internet connection, flexible scheduling to fit into your daily life, and privacy for those hesitant to seek in-person support. Additionally, Jelly Health promotes a supportive and non-judgmental environment, fostering open discussion and mutual understanding among participants.

How does Jelly Health provide online grief counselling?

Our team of psychologists are experienced with supporting patients through grief and loss. With our personalised approach, we employ a range of evidence-based therapies tailored to uncover the root causes of grief, facilitating an improved recovery process. When providing online grief counselling, some of the methods we utilise include: Acceptance and Commitment Therapy (ACT) Cognitive Behavioural Therapy (CBT) Working through J W Worlden’s ‘Four Tasks of Mourning’

FAQs Archive - Jelly Health

What insurance do I need for telehealth work?
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What are the Medical Board regulations for telehealth in Australia?
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What rates can I expect?
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What kind of clinical support is available?
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Is Jelly Health a telehealth company?
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What type of telehealth work is available?
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What does Jelly Health do?
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How many online grief counselling sessions does one generally need?
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What to expect from Jelly Health Online Grief Counselling?
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